Your Questions,
Answered With Care

Yes! We have partnered with Affirm and Cherry to make our services more attainable for everyone. Both Affirm and Cherry boast high approval rates and offer flexible, transparent, and convenient ways to pay over time. These financing options do not perform a hard credit check.

If you are unsure about which treatment you’re interested in OR are receiving any type of injectable procedure, you will most likely require a consultation. This is simply to ensure we are providing the perfect treatment tailored just for you!

All injectable and Health/Wellness procedures are performed by our PA-C. Facials and Laser/Light therapies are performed by our extensively trained licensed estheticians and laser technicians.

Most treatments at Lumos are suited for all skin types. For your safety and skin health, some procedures (such as deep chemical peels and some laser treatments) may require a consultation with one of our professionals to determine if you are a suitable candidate.

Every client will receive an email with pre- and post-care instructions. Typically, any laser/light therapy requires avoiding sun exposure for at least 2-4 weeks before the procedure and at least 1 week after. Some treatments may also require stopping the use of retinol, brightening products, and blood thinners a week before treatment. If you have any questions, please don’t hesitate to reach out to one of our trained professionals at info@lumosaesthetics.com.

Depending on the procedure, results may be seen after one treatment! For some procedures (such as laser hair removal, ForeverClear, and SkinTyte II), 4-6 treatments are needed to see full results.

Absolutely! At Lumos, we are passionate about spreading generosity and kindness. Gift cards/vouchers are a wonderful way to not only illuminate others but also illuminate the world by sharing and contributing to our mission.

Our team is passionate about providing the best experience possible for our clients. During the initial discussion, a team member will educate the client about maintaining realistic expectations for their procedure(s). Depending on the desired result, more than one treatment (or a combination or different treatments) may be required. Our team will create a customized treatment plan for the client to achieve their desired results. Packages, monthly specials, and exclusive memberships are available to assist our clients in their skin health journey to let their inner light shine!

To respect the time of our providers and other clients, Lumos has a 48-hour cancellation policy. Any appointments cancelled with less than 48 hours’ notice will incur a $50 cancellation fee.

A Lumos membership offers exclusive pricing, priority booking, and select complimentary services based on your plan. It is designed to support consistent care, long term skin health, and flexible treatment choices.

Memberships are designed to support consistency, with a minimum commitment period. This allows you to experience meaningful, long-term results while building a routine that works for you.

Yes, you can adjust your membership as your needs evolve. Our team will guide you in selecting the plan that best aligns with your goals and treatment priorities.

Memberships are intended for individual use to ensure personalized care and consistent results tailored specifically to you.

Your benefits remain available, allowing flexibility to schedule treatments when it works best for you. We’re here to help you stay on track at your own pace.

We understand that needs can change. Options for pausing or canceling may be available-our team will work with you to find the best solution.

Yes, all membership pricing and benefits are seamlessly applied, so you can focus on your experience without needing to manage details.